Contact Us

Whether you have a question before ordering or need help with an order already placed, our support team is here.

Please note: orders move into fulfilment quickly, so cancellations and address changes must reach us within 24 hours of purchase.

Before writing in, it's worth checking our FAQs: most questions about choosing your pillow height, the 30-night trial, delivery times and returns are answered there.

How to reach us

Email: support.balestina@gmail.com

We reply to every message within 24 to 48 business hours.

What to include

• Your full name, as it appears on the order
• Your order number, for example #1024, from your confirmation email
• What you need help with. If something arrived damaged, include a clear photo of the item and the outer packaging. For a sleep-trial request, include a photo of the pillow.

Damaged in transit?

Send us a photo within 7 days of delivery and we'll replace it free of charge or refund you in full. You won't need to send the damaged item back.