FAQs

Frequently asked questions

About the pillow

Should I use it with the height layer in or out?
Side sleepers and people with broader shoulders usually start with the layer in. Back and stomach sleepers with a slimmer frame usually prefer it out. Not sure? Start with it in, then take it out after 3 nights if your chin feels pushed forward.

How long does it take to get used to?
Most people need 3 to 7 nights. A contour pillow holds your head differently from a flat one, so give it a fair try. That's why you get 30 nights.

Will my pillowcases fit?
The pillow comes with its own breathable zip-off cover shaped to fit. A standard pillowcase can go over the top if you prefer.

How do I clean it?
Unzip the cover and machine wash it on a gentle cycle; air dry or tumble dry low. The foam core isn't washable, so spot clean it and let it air out.

Is there a smell?
New memory foam has a light scent on unboxing. Air it for a day or two in a ventilated room and it fades.

Is it a medical device?
No. It's a comfort pillow designed to support your head and neck while you sleep. If you have ongoing neck or back pain, please talk to a healthcare professional.

Trial and returns

How does the 30-night sleep trial work?
Sleep on it for at least 7 nights and up to 30. If it isn't right, email us within 30 nights of delivery and we'll refund what you paid for the pillow. No need to send it back. Full details are on our Returns & Refunds page.

What if my order arrives damaged?
Email a photo within 7 days of delivery and we'll replace it free or refund you in full.

Orders and shipping

Do you ship to my country?
Yes. We ship worldwide with free tracked shipping. Delivery times for your country are shown at checkout.

How long does delivery take?
Orders ship within 1 to 3 business days. Most destinations receive them 7 to 14 business days after dispatch; remote areas can take up to 21. See Shipping Info.

Which currency will I pay in?
All prices are in US dollars (USD). If your card is in another currency, your bank converts it. Import taxes or duties, where they apply, are set by your country.

Can I change or cancel my order?
Yes, within 24 hours of purchase. Email us with your order number as soon as you can.

What if I miss a delivery?
Your parcel is usually held at a local post office or pickup point for a few days. Please watch your tracking and collect it promptly.

Still have a question? Email support.balestina@gmail.com.