FAQs

Frequently Asked Questions & Knowledge Base

 

Overview

 

Before establishing manual contact with our administration, we strongly recommend reviewing our unified consumer catalog below for immediate clarity on operational protocols.

 

General & Order Inquiries

 

- Can I modify or cancel my order?

Because our backend systems utilize direct ERP automation for rapid dispatch, cancellation requests or address updates must be submitted strictly within 24 hours of order confirmation. Once an item enters the fulfillment sequence, it cannot be intercepted.

 

- What are the shipping timeframes?

 

Orders are generally processed and staged for air transit within 24 to 48 hours. Deliveries to European destinations average 7 to 14 business days, while shipments to the United States average 10 to 21 business days.

 

- What happens if I miss a delivery attempt?

 

If a courier cannot secure delivery, your parcel is routed to a local municipal post office. These facilities typically retain packages for 3 to 4 days. Failure to claim the parcel within this operational window voids after-sales compensation eligibility.

 

- How are damaged or lost transits handled?

 

In the rare event of transit damage or customs seizure, please submit high-resolution photographic evidence directly to customer support at support.balestina@gmail.com for evaluation. Verified claims are eligible for immediate free reshipments or comprehensive refunds.