Shipping Info

Free tracked shipping worldwide

Every order ships free with tracking, wherever you are in the world. There is no shipping charge added at checkout.

Processing time

Orders are processed and handed to our carrier within 1 to 3 business days. You'll receive your tracking number by email as soon as your parcel ships.

Delivery time

• Most destinations: 7 to 14 business days after dispatch
• Remote or rural areas: up to 21 business days after dispatch

Your estimated delivery time is also shown at checkout. These are estimates, not guarantees: peak seasons, weather and customs checks can add time.

Tracking

Your tracking link updates as your parcel moves. The carrier records proof of delivery when it arrives.

Missed deliveries

If a delivery attempt fails, your parcel is usually held at a local post office or pickup point. Holding periods vary and can be as short as a few days, so please watch your tracking and collect it promptly. Parcels that are returned or destroyed because they went uncollected can't be refunded or replaced.

Damaged or lost parcels

If your order arrives damaged, email support.balestina@gmail.com within 7 days of delivery with photos of the item and the outer packaging, and we'll replace it free or refund you in full. If your parcel doesn't arrive within the estimated window, contact us and we'll investigate with the carrier.

Customs, duties and taxes

All prices are in US dollars (USD). Some countries charge import duties or taxes when a parcel arrives. Where these apply, they are set by your country and paid by the recipient.

Cancellations and address changes

Please contact us within 24 hours of purchase. Once your parcel has been handed to the carrier, it can't be changed or intercepted.