Shipping Info

Order Processing Times

 

We operate an automated fulfillment system directly linked to our international logistics network to ensure swift order dispatch.

 

  • Handover: 98% of orders are packaged and handed over to the courier within 24 to 48 hours of order placement.

 

  • Transit Dispatch: All shipments are processed through sorting facilities and loaded onto transit aircraft within 72 hours.

 

 

Shipping Estimates & Delivery Windows

 

We provide reliable international delivery options to our primary destination zones:

 

  • United States: 10 to 21 business days

 

  • European Countries: 7 to 14 business days

 

Please Note: Delivery windows are estimates. While standard transit is exceptionally prompt, occasional delays can occur due to extreme weather, holiday volume, or regional customs inspections.

 

 

Order Cancellations

 

  • Cancellation requests must be submitted within 24 to 48 hours of placing your order.

 

  • Once an order has been dispatched from our warehouse, it enters transit and cannot be intercepted, cancelled, or modified.

 

 

Order Tracking & Proof of Delivery

 

Once your order is dispatched, you will automatically receive a tracking number to monitor your package in real time.

 

  • European Destinations: Proof of delivery is confirmed via an official photographic record upon drop-off.

 

  • United States Destinations: Proof of delivery is established via an official carrier delivery confirmation document.

 

 

Uncollected Delivery Attempts

 

If a delivery attempt is made while you are unavailable, your package will be safely redirected to your local municipal post office for pickup.

 

Local postal facilities typically hold uncollected parcels for 3 to 4 days.

 

It is the customer's responsibility to retrieve the package within this holding window. We cannot issue refunds or free replacements for packages marked as abandoned or returned due to non-collection.

 

 

Damaged Items & Lost Shipments

 

In the rare event that your item arrives damaged or is lost in transit (such as a customs seizure), please contact our support team immediately with photographic proof of any damages. Once verified, we will happily send a free replacement or issue a full refund.

 

 

Customs, Duties, and Taxes

 

We are not responsible for any customs fees, duties, or import taxes applied to your order upon entering the destination country. All extra fees imposed during or after shipping are the sole responsibility of the customer.