Returns & Refunds
Baleština Returns & Refunds Policy
At Baleština, we are deeply committed to helping your family preserve its most meaningful stories. We pour meticulous craftsmanship into every premium linen cover, gold foil accent, and page of our non-bleed ivory paper. Because we stand entirely behind the beauty and quality of our journals, we want your purchase to be completely risk-free.
Below you will find our straightforward, transparent policy designed to give you ultimate peace of mind.
✦ Our Signature 30-Day Money-Back Guarantee
We want you to feel absolutely confident in your investment. That is why we offer a 30-Day Money-Back Guarantee.
If for any reason you or your parents feel that our guided memory journals are not the perfect fit for capturing your family’s legacy, you may return the unused journal within 30 days of delivery for a full refund.
✦ A Note on Our Quality: Because of the premium heirloom materials and the profound emotional value these journals bring, less than 1% of families ever request a return. However, we offer this guarantee because we believe building a legacy should begin with absolute trust.
✦ Return Eligibility
To be eligible for a full refund under our guarantee, please ensure that:
The journal is in its original, unused, and unwritten condition.
The journal is repackaged securely in its signature Baleština gift presentation box to prevent damage during transit.
✦ Step-by-Step Return Process
We have made initiating a return simple and stress-free:
1. Initiate the Request: Send a brief email to our family care team at support@balestina.com with the subject line "Return Request - [Your Order Number]".
2. Receive Return Instructions: Our team will respond within 24 hours to provide you with the correct return shipping address and detailed instructions.
3. Ship Your Item: Package the unused journal safely. To ensure your return reaches us safely, we highly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit. Please note: Customers are responsible for the return shipping costs.
✦ Refunds & Processing Timelines
Once your return arrives back at our workshop, our team will inspect the item to ensure it is in its original condition.
Approval Notification: We will send you an email to notify you that we have received your returned item and confirm the approval of your refund.
Refund Timeline: Once approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, or local payment gateway).
Posting Times: Depending on your banking institution, it typically takes 5 to 10 business days for the funds to reflect on your statement.
✦ Damaged or Defective Items
In the rare event that your journal arrives damaged or experiences an issue during transit, please contact us immediately at support@balestina.com with a photo of the defect. We will fast-track a brand-new, immaculate replacement to you at absolutely no additional cost.
If you have any questions or unique circumstances regarding your order, please never hesitate to reach out. We are a family brand, and we are always here to treat you fairly and with the utmost respect.