Returns & Refunds

Overview & 30-Day Guarantee

 

At Balestina, we stand behind the quality and creative inspiration of our Interactive Art Class Workbooks. We proudly offer a 30-Day Money-Back Guarantee, giving you the confidence to start your artistic journey risk-free.

 

Because our workbooks are physical educational materials, standard return guidelines apply to ensure the condition of all our products while honoring our 30-day satisfaction commitment.

 

 

Order Cancellations

 

We utilize an automated fulfillment framework directly integrated into our global logistics network to dispatch orders as quickly as possible.

 

  • Cancellation Window: Requests to cancel an order must be submitted within 24 hours of order placement.

 

  • In-Transit Policy: Once an order has been processed by our warehouse or shipped, it enters transit and cannot be intercepted, cancelled, or refunded mid-transit.

 

If you wish to request a cancellation within the allowed timeframe, please reach out directly through support.balestina@gmail.com.

 

30-Day Money-Back Guarantee & Standard Return Eligibility

 

To be eligible for a standard return or claim under our 30-day guarantee:

 

  • Unused Items: Must be unused, unwritten, and in original condition (including any protective shrink wrap, box, and included accessories) complete with all original pages intact.

 

  • Standard Returns: If you are requesting a return under our 30-day guarantee due to product dissatisfaction, you must contact our customer support team within 30 days of receiving your item to obtain return instructions and authorization.

 

  • Digital Access Standard: Digital downloads, printable worksheets, or online video lesson access passes redeemed with the workbook are non-refundable once accessed.

 

Damaged Items & Lost Shipments

 

 

In the rare event that your shipment arrives damaged or is lost in transit (including customs seizures):

 

  • We will gladly issue a free replacement or a full refund.

 

  • Proof Required: Clear photographic evidence of the damaged product or outer packaging is strictly required for verification. Please submit photo evidence directly to our customer support desk at support.balestina@gmail.com to initiate your claim.

 

 

Uncollected Packages & Failed Delivery Attempts

 

If a delivery attempt is made while you are away, the local carrier will transfer your package to your municipal post office.

 

Local postal services typically hold uncollected packages for 3 to 4 days.

 

It is the customer's responsibility to collect the parcel promptly upon notification.

 

Important: We do not provide after-sales support, replacements, or refunds for orders that go missing, are destroyed, or remain uncollected past this holding period.

 

Return Process & Shipping Costs

 

1. Initiating a Return: Contact our support team via support.balestina@gmail.com to receive authorization and mailing instructions. Items sent back without prior approval will be rejected.

 

2. Return Shipping Fees: Customers are responsible for paying all return shipping costs. Original shipping fees are non-refundable.

 

 

Refund Processing

 

Once your return is received and inspected (or once photo evidence is verified for damaged/lost shipments), you will receive an email notification regarding the approval status of your refund.

 

Upon approval, your refund will be processed back to your original payment method within 5 to 7 business days.