Shipping policy

Order Processing Times

At Balestina, we strive to get your interactive workbooks into your hands as quickly as possible so you can start your creative journey.

  • Dispatch Window: 98% of orders are processed, packaged, and dispatched within 24 to 48 hours of order placement.

  • Transit Hand-Off: All orders are handed over to our air cargo partners within 72 hours.

  • Order Modifications & Cancellations: Because orders enter our automated fulfillment queue immediately, any cancellation or address update requests must be submitted within 24 hours of purchase by emailing support.balestina@gmail.com. Once an order has been dispatched, it cannot be intercepted or modified mid-transit.

Estimated Delivery Timelines

We deliver worldwide using expedited air carrier networks. Estimated shipping times after dispatch are as follows:

  • 🇺🇸 United States: 7 to 14 business days

  • 🇪🇺 European Union & UK: 6 to 12 business days

  • 🌐 Rest of the World: 10 to 21 business days

Please Note: Delivery windows are estimated business days and do not include minor delays caused by peak holiday seasons, severe weather conditions, or local customs processing checkpoints.

Tracking Your Order & Proof of Delivery

Once your order ships, you will automatically receive an email containing your tracking number and a link to trace your package in real time.

  • Proof of Delivery: Every shipment includes carrier-issued delivery confirmation upon drop-off to ensure your parcel reaches its destination safely.

Uncollected Packages & Local Pickup

If a carrier attempts delivery while you are unavailable, your package may be transferred to your local post office or neighborhood delivery depot for safe pickup.

  • Collection Window: Local postal services typically hold parcels for 3 to 4 days.

  • Customer Responsibility: It is the customer's responsibility to retrieve the package promptly using the tracking information provided. Balestina is not responsible for packages that are returned, abandoned, or destroyed due to remaining uncollected past the carrier's designated pickup window.

Damaged, Missing, or Lost Shipments

We take great care in protecting our physical workbooks during transit. If your package arrives damaged or is lost in transit (e.g., customs issues), we've got you covered:

  1. Reporting Damage: Contact us within 7 days of delivery at support.balestina@gmail.com.

  2. Evidence Needed: Please include your order number and clear photos of the damaged product and the outer shipping package.

  3. Resolution: Once verified, we will immediately send a free replacement or issue a full refund.

Customs, Duties, and Import Taxes

International shipments may be subject to import duties, value-added tax (VAT), or customs fees once the parcel arrives in the destination country.

  • All fees imposed during or after shipping are the sole responsibility of the customer.

  • Balestina is not responsible for delays caused by local customs clearance procedures.